Delete your account

You can ask us to delete your Naina account and everything stored with it. You do not need the app installed to make the request.

How to request deletion

1. Email support@naina.fun from any address, with the subject Delete my account.
2. Include the phone number you signed in with. That number is the only thing identifying your account.
3. We confirm the request is yours before deleting anything — usually with a one-time code to that number — so nobody else can delete your account.

What is deleted

• Your account and the phone number on it.
• Every conversation: your messages and Naina's replies.
• Voice notes and photos you sent, and the voice notes generated for you.
• The memory summary built from your conversations.
• Your push notification token, so notifications stop.

What we keep, and why

Payment and billing records, where the law requires us to retain them — for example tax and accounting rules. These records identify a transaction, not your conversations. Everything else listed above is removed.

How long it takes

We action deletion requests within 30 days of confirming the request is yours, as stated in our privacy policy. Deleting your account does not by itself cancel a membership you are paying for — see the refund policy for cancellation, and cancel first if a renewal is close.

Other requests

Under India's Digital Personal Data Protection Act, 2023 you can also ask for access to or correction of your data, withdraw consent, or nominate someone to act for you. Same address: support@naina.fun, or the contact page.